Visa Call Service – Emergency Services

In case of card loss or theft in the country, it is necessary to block your card account IMMEDIATELY by calling Authorization Centre which is operational 24 hours at the telephone number:

+381 11 30 82 300

If you are abroad, lost or stolen card account can be blocked by calling Visa Global Card Assistance Service (GCAS) at the telephone numbers:

+1(0) 410 581 9994 or
+1(0) 410 581 3836

If you are in the United States of America, you do not dial +1, and in case you are outside the United States of America, you do not dial (0). 

In case you have lost your card, Visa Global Card Assistance Service (GCAS) will provide the following services to you depending of the country in which you are:

  • Urgently block the card account*
  • Deliver new temporarily issued card  (without PIN), which can be used only for payments;
  • Emergency cash disbursement at a certain bank’s branch  (at your choice) of up to 2.000 USD (or the equivalent in  local currency);
  • GCAS will also provide other information such as: information about closest ATMs, bank’s branches, etc.

Information via Visa GCAS centre is exclusively in the English language.

Blocked Visa Platinum card account cannot be used afterwards.

* When blocking the card account, it will be necessary to give your platinum card number. Therefore, we advise you to write down this number at some handy place.

Benefits and conveniences for Visa Platinum cardholders of Komercijalna Banka abroad

All information about conveniences for Visa Platinum cardholders abroad can be received by calling the telephone number:

+9714 435 5807


or by visiting the website at:
http://platinumcard.visacemea.com